Privacy Policy
At Trust Your Trip, we respect your privacy and are committed to protecting the personal information you share with us when booking a tour or contacting our team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and payment details when you book a tour, submit an enquiry, or subscribe to our newsletter. We may also collect basic technical information (like browser type and IP address) automatically when you visit our website, to help us improve our services.
1.1 Booking Information
When you book a tour, we collect the details needed to confirm and deliver your experience: your name, contact information, number of travelers, chosen tour date, and any special requests (dietary needs, accessibility, etc.).
1.2 Payment Information
Payments are processed securely through our payment provider. We do not store your full card details on our servers.
1.3 Communication Data
If you contact us by email, WhatsApp, or through our contact form, we keep a record of that correspondence to respond to your request and improve our customer service.
1.4 Use Restrictions
We do not sell your personal information to third parties. Your data is used only to manage your booking, respond to your enquiries, and, if you opt in, send you occasional offers and updates.
2. How We Use Your Information
We use your information to confirm bookings, coordinate transportation and guides, respond to enquiries, process payments, and send booking confirmations or updates. With your consent, we may also use your email to send newsletters and promotional offers, which you can unsubscribe from at any time.
3. Sharing Your Information
We may share necessary booking details (such as your name and number of travelers) with local guides, drivers, and partner accommodations solely to organize and deliver your tour. We do not share your information with third parties for their own marketing purposes.
4. Data Retention & Security
We retain your information only as long as necessary to fulfill your booking and meet legal or accounting obligations. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, contact us at [your email address] or call +212 676-342939.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
